#Solarwinds web help desk free edition upgrade#

If FIPS is not enabled FIPS in your Web Help Desk 12.7.2 deployment, no additional configuration is required during the upgrade procedure. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps. See the Web Help Desk Installation and Upgrade Guide. See the Web Help Desk 12.7.3 Installation and Upgrade Guide for details. When the upgrade is completed, enable FIPS mode. After you complete the installation, upgrade to version 12.7.3 with the FIPS configuration files saved from the 12.7.2 release.

#Solarwinds web help desk free edition install#

To install Web Help Desk 12.7.3 with FIPS mode enabled, install version 12.7.2 first. After you complete the installation, you cannot enable FIPS in a future release. To install Web Help Desk 12.7.3 with FIPS mode disabled, install version 12.7.3 on the host server. This guide includes checklists to help you prepare and complete your installation.īeginning with this release, Web Help Desk no longer includes the Network Security Services (NSS) libraries and additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. This release removes support for the following platforms: This release adds support for the following platforms: This release also includes additional updates that improve the product stability and functionality. This release fixed a few cross-site scripting vulnerabilities, including CVE-2019-16958.

#Solarwinds web help desk free edition how to#

> Learn how to modify the default log settings Internal improvements After you edit the file, your default logging settings persist after you restart Web Help Desk.

If your organization requires specific log settings and levels, you can modify the default log settings in the logback configuration file. When you restart Web Help Desk, all log settings return to their default values, as shown below. You can set the log settings based on category to track issues in the application. The Log Settings window includes an updated interface and default log settings. > Learn more about error logging Updated log settings You can enable or disable logging in the Log Settings window located at System > General > Logs. This logging method allows you to locate and review all system errors in one location. Beginning in this release, all system errors are recorded in the whd.log file located in the log directory. In previous releases, all system errors were recorded in the helpdesk.log and whd-spring.log files located at /log. See New customer installation and How to upgrade for details on how to install and upgrade a FIPS deployment for this release. If you have FIPS mode enabled in your deployment, re-enable TLS 1.1 in the tomcat server template XML file to support your legacy systems. This release supports Transport Layer Security (TLS) 1.2 for improved data protection over a network.īeginning in this release, TLS 1.0 and 1.1 are disabled by default. Web Help Desk 12.7.3 offers new features and improvements compared to previous releases. If you are looking for a hotfix, see Web Help Desk Hotfixes. If you are looking for previous Web Help Desk release notes, see the Previous Version documentation. They also provide information about upgrades and describe workarounds for known issues.

These release notes describe the new features, improvements, and fixed issues in Web Help Desk 12.7.3.

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#Solarwinds web help desk free edition professional#

SolarWinds Certified Professional Program.